PRIVACY POLICY
Last updated: 8 September 2026
Mayvee Beauty respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit mayvee.co, purchase from us, contact us, subscribe to our marketing, or otherwise interact with Mayvee.
In this Privacy Policy, Mayvee, we, us and our refer to Glimma Beauty Pty Ltd ATF Glimma Beauty Trust t/as Mayvee Beauty, ABN 64 606 351 360.
1. INFORMATION WE COLLECT
Depending on how you interact with Mayvee, we may collect information including:
- your name;
- email address;
- phone number;
- billing and delivery address;
- order and purchase history;
- payment and transaction information;
- account information;
- communications you have with us;
- marketing preferences;
- information you provide through forms, promotions, competitions or surveys; and
- technical information about how you access and use our website.
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, referring website and information collected through cookies and similar technologies.
2. HOW WE COLLECT YOUR INFORMATION
We may collect personal information directly from you when you:
- make a purchase;
- create an account;
- sign up to receive emails or other marketing;
- contact us;
- enter a promotion or competition;
- submit a review;
- interact with us through social media; or
- otherwise provide information to us.
We may also receive information from third parties that help us operate our business, including our ecommerce platform, payment providers, delivery providers, marketing platforms and analytics providers.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- process, fulfil and deliver your orders;
- process payments and refunds;
- communicate with you about your orders;
- provide customer service;
- manage your customer account;
- send marketing communications where permitted;
personalise your experience with Mayvee;- understand how customers use our website;
- improve our products, website and customer experience;
- conduct promotions or competitions;
- prevent fraud and protect the security of our website;
- comply with our legal and regulatory obligations; and
- otherwise operate and improve our business.
4. MARKETING
If you choose to receive marketing communications from Mayvee, we may send you information about new colours, products, offers, promotions and other Mayvee news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails.
Unsubscribing from marketing communications will not prevent us from sending you service-related communications that are necessary to manage an order or your relationship with us.
5. COOKIES & ONLINE TRACKING
Our website uses cookies and similar technologies to help the website function, remember your preferences, understand how visitors use our website and support advertising and marketing activities.
These technologies may collect information about your device, browsing activity and interactions with our website.
Some cookies are provided by third parties whose services we use, such as ecommerce, analytics, advertising and social media providers.
Depending on your location and the options available on our website, you may be able to manage certain cookie preferences through our cookie or privacy settings.
You can also adjust cookie settings through your browser. Disabling certain cookies may affect how parts of our website function.
6. SHARING YOUR INFORMATION
We do not sell your personal information in the ordinary meaning of selling personal information for money.
We may disclose personal information to trusted third parties where reasonably necessary to operate Mayvee, including:
- Shopify and other ecommerce service providers;
- payment processors;
- delivery, logistics and fulfilment providers;
- email, SMS and marketing platforms;
- advertising and analytics providers;
- IT, hosting and website service providers;
- professional advisers such as accountants, lawyers and insurers; and
- government, regulatory or law enforcement authorities where required by law.
These providers may only receive the information reasonably necessary for them to perform services for us, subject to their own legal and privacy obligations.
7. SHOPIFY
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services to you.
Shopify may collect and process personal information when you interact with our store, including information necessary to provide its platform and related services.
Shopify's handling of personal information is also governed by its own privacy practices.
8. PAYMENT INFORMATION
Payments made through our website are processed by third-party payment providers.
Mayvee does not generally store complete credit or debit card details. Payment providers process your payment information in accordance with their own security standards, terms and privacy policies.
9. OVERSEAS DISCLOSURE
Some of the service providers we use may store or process personal information outside Australia.
As a result, your personal information may be disclosed to or processed in countries other than Australia, depending on the providers and services we use.
Where required, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.
10. KEEPING YOUR INFORMATION SECURE
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
11. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain business and financial records, resolve disputes and comply with legal, accounting and regulatory requirements.
When personal information is no longer required, we may delete, destroy or de-identify it where appropriate.
12. ACCESSING OR CORRECTING YOUR INFORMATION
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing your request.
There may be circumstances where we are permitted or required by law to refuse access. If this occurs, we will explain the reason where required.
13. PRIVACY COMPLAINTS
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will review your complaint and endeavour to respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.
14. CHILDREN'S PRIVACY
Our website and products are not directed specifically at children, and we do not knowingly seek to collect personal information from children without appropriate consent where required by law.
15. THIRD-PARTY LINKS
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or privacy practices.
The latest version will be published on our website with the date it was last updated.
17. CONTACT US
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
Mayvee Beauty
Glimma Beauty Pty Ltd ATF Glimma Beauty Trust
ABN 64 606 351 360
Email: hello@mayvee.co
Website: mayvee.co