Thank you for shopping with Mayvee.

Mayvee Beauty is operated by Glimma Beauty Pty Ltd ATF Glimma Beauty Trust t/as Mayvee Beauty, ABN 64 606 351 360.

We hope you love your Mayvee, but if something isn’t quite right, here’s what you need to know.

1. CANCELLING YOUR ORDER

Changed your mind before your order has been sent? Please contact us as soon as possible.

We may be able to cancel your order if we receive your request before your shipping confirmation has been sent.

Once your order has been processed and dispatched, we are unable to cancel it.

2. CHANGE OF MIND

Please choose your colours carefully.

Due to the nature of our products, we do not offer refunds or exchanges for change of mind, including where you have selected the wrong colour.

Please keep in mind that colours displayed on your screen may vary slightly from the colour of the product in person due to differences in screens, lighting and individual device settings.

Nothing in this section affects your rights under the Australian Consumer Law.

3. DAMAGED OR FAULTY PRODUCTS

All Mayvee products come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL).

If your product arrives damaged, faulty, is not of acceptable quality, does not match its description or is not fit for its intended purpose, you may be entitled to a remedy under the ACL, including a replacement or refund depending on the circumstances.

Please keep your proof of purchase, as we may require this when assessing your claim.

If you believe there is an issue with your product, please contact us before returning it.

4. NAIL POLISH PERFORMANCE

A nail polish will not generally be considered faulty where an issue is caused by:

• incorrect application or nail preparation;
  
• the product being mixed or tampered with, including being mixed with nail polish remover, thinner or another nail polish;
  
• improper storage or exposure to excessive heat or sunlight;
  
• normal changes to the product after opening or extended use; or
  
• use of the product other than in accordance with our recommended directions.
  

Some colours may require additional coats to achieve the desired opacity or finish. Differences in coverage between shades do not necessarily mean that a product is faulty.

Nail polish wear time can also vary depending on nail preparation, application technique and everyday activities.

5. HOW TO REPORT A DAMAGED OR FAULTY PRODUCT

If something isn’t right, please email hello@mayvee.co and include:

• your full name;
  
• your order number;
  
• the product concerned;
  
• a description of the issue; and
  
• photos of the product where possible.
  

Our team will review your request and let you know the next steps.

Please do not send products back to us without contacting us first.

In some circumstances, we may ask you to return the product so we can inspect and assess it.

If we determine that the product does not meet the consumer guarantees under the Australian Consumer Law, we will provide the appropriate remedy, which may include a replacement or refund.

6. RETURNS

If we ask you to return a product, we will provide you with return instructions.

Products returned for assessment should be securely packaged to prevent further damage during transit.

If, following assessment, the product is found not to be faulty or otherwise eligible for a remedy under the Australian Consumer Law, we may ask you to cover the cost of having the product returned to you.

7. REFUNDS

Approved refunds will be returned to the original payment method used to make your purchase.

Once processed, please allow approximately 4–6 business days for the refund to appear in your account. Processing times can vary depending on your bank or payment provider.

8. UNCOLLECTED & RETURNED PARCELS

If your order is returned to us because it was not collected, the delivery address was incorrect or the carrier was unable to deliver it, please contact us.

If you would like your order resent, additional shipping charges may apply.

If you choose to receive a refund instead, any reasonable return-to-sender charges incurred by Mayvee may be deducted from the refund where permitted by law.

9. AUSTRALIAN CONSUMER LAW

Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law that cannot legally be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may be entitled to a replacement or refund and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced where they fail to be of acceptable quality and the failure does not amount to a major failure.

10. NEED HELP?

We’re happy to help.

Mayvee Beauty

Glimma Beauty Pty Ltd ATF Glimma Beauty Trust

ABN 64 606 351 360

Email: hello@mayvee.co